Outpost24 is currently seeking a Customer Success Manager (CSM) for our SpecOps business unit! 
You will have a retention-focused role, and be dedicated to ensuring customer satisfaction, long-term engagement, and successful contract renewals. This position emphasizes proactive account management and issue resolution to reduce churn and maximize renewal rates.

Main Responsibilities

Onboarding and Engagement:

• Support customers in their initial implementation and adoption of SpecOps solutions, ensuring a smooth onboarding experience.
• Serve as the primary contact for assigned accounts, maintaining regular communication to understand customer needs and concerns.
• Monitor account health, usage patterns, and satisfaction levels to identify opportunities for engagement.
• Conduct business success reviews, ensuring customers see the ongoing value of SpecOps solutions.

Retention and Renewal Management:

• Facilitate seamless adoption and engagement, ensuring customers are well-positioned for successful contract renewals.
• Identify and address risks to customer retention, implementing proactive solutions to mitigate churn.
• Track and report on retention metrics, providing insights to improve customer satisfaction and loyalty.

Customer Feedback and Advocacy:

• Collect and document customer feedback to improve products, services, and processes.
• Act as the voice of the customer within the organization, ensuring their needs are heard and prioritized.
• Identify situations where additional products or services could address customer challenges, passing opportunities to the sales team.

Key Qualifications
Education: 

• Bachelor’s degree

Experience:

• 5+ years in customer success, account management, or related roles
• Proven ability to manage customer accounts and achieve high renewal rates in a SaaS or technology environment.

Skills & Competencies:

• Strong relationship-building skills with a focus on customer satisfaction and loyalty.
• Excellent problem-solving and conflict-resolution capabilities.
• Ability to manage multiple accounts and prioritize tasks effectively.
• Proficiency in CRM systems (e.g., Salesforce) and customer success tools.

What’s in it for you? In return for your efforts, we offer:

· The opportunity to be part of a fast-growing and fun European cybersecurity company.

· A flat organizational structure with plenty of autonomy - you’re not just a number!

· A culture founded on trust, respect, adaptability, and commitment, where your personal and professional development will be prioritized.

· A healthy work-life balance, with flexible working hours.

· Local benefits.

And so much more!

Ready to Join Us?

If this sounds like you, apply today, and we’ll get back to you within a few days!

Don’t meet all the criteria? Studies show that women and people of color are less likely to apply to jobs unless they meet every single requirement. At Outpost24, we’re committed to building a diverse and inclusive workplace where attitude, values, and a willingness to learn matter most. If you’re excited about this role but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway!