Outpost24 is currently seeking a Customer Success Manager (CSM) to join our Attack Surface Management (ASM) business unit!

As a CSM, you will play a crucial role in ensuring customer satisfaction, engagement, and retention. Your focus will be on driving adoption, reducing churn, and maximizing contract renewals by fostering strong relationships with customers and proactively addressing their needs.

Main Responsibilities

Onboarding and Engagement:

• Guide customers through the onboarding and implementation process to ensure a seamless adoption of Outpost24’s ASM solutions.
• Act as the primary point of contact for assigned accounts, building long-term relationships and maintaining regular communication.
• Monitor customer health, product usage, and overall satisfaction to proactively identify risks and opportunities for engagement.
• Conduct success reviews and strategic business discussions to ensure customers continue to see value in Outpost24’s ASM offerings.

Retention and Renewal Management:

• Drive customer retention efforts by ensuring adoption, engagement, and alignment with business goals.
• Identify potential churn risks and implement strategies to mitigate them.
• Track and report on key customer success metrics to improve retention and renewal rates.

Customer Advocacy and Feedback:

• Collect and relay customer feedback to internal teams to enhance products and services.
• Serve as the voice of the customer within Outpost24, advocating for their needs and priorities.
• Identify upsell or cross-sell opportunities and collaborate with the sales team to drive expansion.

Key Qualifications

Education:

• Bachelor’s degree in a relevant field.

Experience:

• 1-3 years of experience in customer success, account management, or related roles within a SaaS or cybersecurity environment.
• Proven track record of managing customer accounts, driving adoption, and achieving high retention rates.
• Experience with Attack Surface Management, cybersecurity, or IT security solutions is a strong advantage.

Skills & Competencies:

• Strong relationship-building skills with a customer-first mindset.
• Excellent problem-solving abilities and proactive issue resolution skills.
• Ability to manage multiple customer accounts and prioritize effectively.
• Proficiency in CRM systems (e.g., Salesforce) and customer success tools.

Strong communication and presentation skills, with the ability to engage stakeholders at all levels.

But what's in it for you?

In return for your efforts, we will offer you:

• The exciting opportunity to work in a fast-paced international environment and gain hands-on international experience.
• A comprehensive set of tools, training, and coaching on the job.
• Great in-house development opportunities.
• A healthy work-life balance, which means you can enjoy flexible working hours.
• An organizational culture founded on trust, respect, adaptability, and commitment, where your personal and professional development will be emphasized.
• A flat organizational structure and lots of autonomy, you are not just a number.

And so much more!

Did we manage to spike your interest? Then apply today and we will get back to your application within a few days!

Don’t fulfil all the criteria? Studies have shown that women and people of color are less likely to apply to job openings unless they fulfil every single requirement. At Outpost24, we're dedicated to building a diverse and inclusive workplace, where attitude, values, and willingness to learn are valued above all. So, if you're excited about this role but your professional experiences don't completely align with what we're looking for, we encourage you to apply anyway.